Tom's Train Station logo
 
One of the great train stores in the south.

You just got to see it.

Tom's Train Station

The Shops at South Hills
1239 Buck Jones Road
Raleigh, NC 27606

Phone: 919-388-7246   Fax: 919-388-8611

Store Hours
Monday–Saturday: 10am–6pm
Closed Sunday


Orders and Advance Reservations

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Information

Instructions

Order Form

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In order to better serve you and ensure you are able to obtain the models and road names you desire, Tom's Train Station has implemented the following ordering and stocking process.

Advance Reservations
Many model railroad manufacturers, Atlas for example, have instituted an advance reservation system (build-to-order) for new products. This build-to-order process means that many items, especially popular items, will sell out quickly after the product arrives on the shelves. Placing an advance reservation between the product announce date and the order due date will ensure you will receive the items you want.

See the individual manufacturer's web site for road names and item numbers on individual models. The latest order date is clearly marked. To reserve please fill in Order Form below. We will acknowledge your order, order the requested item(s) for you and contact you when it arrives. Many manufacturer's have email lists where they send you announcements of new products.

Please be advised that the "Estimated Ship Date" is just that — an estimate. It takes time to develop high quality products with scale accuracy. As such the estimated ship date may change especially with the release of a new product.

No deposit is required for Advance Reservations, except for items over $250 when a 20% deposit is required.

Note to O Gaugers: The only way to ensure you receive new items listed in Lionel, K-Line and MTH catalogs is to advance reserve these items. This should be done as soon as possible after each new catalog is released.

Orders
Tom's Train Station is able to order any items available from Wm. K. Walthers, Horizon Hobby and other distributors and manufacturers. Please let us know your needs. To order please fill in the on-screen Order Form below.

A deposit may be required for certain special order items and all items over $250. A 15% restocking fee applies to returned Special Order items.

Special Note
Order items not picked up within 30 days of notification of receipt will be placed for general sale unless the purchaser converts the order to a layaway.

Orders can only be accepted for delivery in USA and Canada.

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Instructions

To place an Order or make an Advance Reservation fill in the information in the on-screen form below. You may then submit this form by email, fax or by bringing it to the store, as follows:

Submit via Email
When you have finished filling in the form do the following:

  • Click on the "Print" button. A new window will open with the completed Order/Reservation form displayed. A print dialog box will also open.

  • To print a copy for yourself click the "Print" button. If you do not want to print a copy for yourself click on the Cancel button to close the Print dialog box.

  • To copy the completed form into an email — from the Menu bar click on Edit + Select All to select the entire form.

  • Open your email program, start a new email and set to HTML style. Click anywhere in the text area and then click on Paste. This copies the form into your email program.

  • Enter "tomstrains@clearwire.net" in the "To" address and write "Order Form" as the Subject.

  • Click "Send" to send the order to us.

Submit via Fax
When you have finished filling in the form click on the "Print" button, then fax the sheet to us at 919-368-8611.

Bring to Store
When you have finished filling in the form click on the "Print" button, then drop off sheet to us on your next visit to the store.

Definitions
Information required per column in the Order Form:

Manufacturer or Mfr. No. Please provide either the manufacturer's name or the manufacturer's code (Walthers 3-digit code or Horizon Hobby 3-letter code).

Part No. This important item is the manufacturer's product number or catalog number.

Qty Please indicate the quantity required for each item. If this is left blank we will assume the quantity is one.

Description Important. Please provide a complete description of the item desired including, if applicable, the road name and road number.

Status and Rcvd Date For store use only, please.

Additional Information Enter any additional information you feel we should know, such as whether you wish us to Back Order (BO) any items if they are not currently in stock either in our store or the distributor. (We will automatically Back Order items unless you specify not to in this space.)

Questions/More Information
If you have any questions or require more information contact us at 919-368-7246 or via email at tomstrains@clearwire.net. If we have questions or require a deposit we will contact you using the contact information on your submitted order form.

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Order and Advance Reservation Form

Tom's Train Station



Personal Information

Name:

Address — Street

City, State, Zip Code

E-mail Address:

Telephone Number

Member of RR Club (Y/N)?

Club Name:


Order Information

Manufacturer

Mfr. No.

Part No.

Qty

Description

Status

Rcvd Date


Additional Information

    



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Copyright © 2002–2011 Bernco, Inc. All rights reserved.
The various logos and heralds shown here are the property of their respective organizations.

Last updated: Saturday, November 26, 2011

 

Tom's Train Station

Send mail to tomstrain@clearwire.net with questions or comments about this web site.